Question 1

How long does it take to set up Hello Rimo?

Accepted Answer

Most teams are fully onboarded within an afternoon. Create your workspace, invite your team, connect Slack, and you're done. No implementation consultants required.

Question 2

Is there a free plan?

Accepted Answer

Yes. The Free plan is free forever for up to 10 employees, with no credit card required. When you're ready, upgrade to Starter or Growth anytime from your billing settings.

Question 3

Can I import data from another HR tool?

Accepted Answer

Our team handles imports for you. Send a CSV of your existing roster and any historical leave or timesheet data, and we'll load it into your workspace. Migration assistance is included on Growth and above.

Question 4

What about data security and compliance?

Accepted Answer

All data is encrypted in transit and at rest. Each workspace is isolated in its own dedicated storage. We log key changes append-only, with actor, timestamp, and before/after values. We're working toward SOC 2 Type II; SSO/SAML and a formal Data Processing Agreement are available on request, contact sales@hellorimo.com to discuss.

Question 5

Do you integrate with Slack?

Accepted Answer

Slack is a first-class surface. With the /hellorimo command employees clock in, take breaks, check status, request leave, and confirm overtime, all from Slack. Approvers act on requests with Approve / Decline buttons in Slack or in the web portal, whichever they prefer, and every Slack decision is written to the audit log.

Question 6

Is the desktop tracking client included?

Accepted Answer

The Desktop App is an optional add-on on every plan: $3 per employee per month. Turn it on or off any time from your workspace billing settings, charges prorate for partial periods. The web and Slack clients are included on every plan at no extra cost.

Question 7

Which countries / currencies do you support?

Accepted Answer

Hello Rimo works globally. Pick your country preset to apply local tax brackets and payroll rules; 17 markets are pre-loaded today (PK, IN, GB, US, CA, AU, SG, MY, BD, DE, FR, AE, SA, QA, KW, BH, OM). Currency is set per workspace and used everywhere in the product.

Question 8

Can I cancel any time?

Accepted Answer

Yes. Plans are month-to-month or annual; you can cancel from settings at any time and you'll retain access through the end of your billing period.

Question 9

Can I switch between Starter and Growth later?

Accepted Answer

Yes. From Workspace → Billing, click Switch plan. You'll see the exact prorated charge or credit for today before you confirm, no surprises. Add-ons stay attached. The change applies immediately; your next renewal moves to the new plan's price.

Question 10

What happens if a payment fails?

Accepted Answer

You get an 8-day grace period. We email the workspace contact on day 0, 2, and 5 with a one-click link to update the card. If the card still hasn't cleared by day 8, the workspace pauses, your data stays safe; only access is locked until billing is current. Nothing is deleted.

Question 11

Can I export my workspace data?

Accepted Answer

Admins can download CSV exports of the employee roster, salary configurations, and time reports (summary, detail, and per-department) directly from the admin portal. Time entries, leaves, and the activity log are filterable and exportable from Reports. For bulk extracts or migrations off Hello Rimo, our team packages the full export for you.

Question 12

Is there a minimum or maximum team size?

Accepted Answer

No. Both plans bill per employee for exactly your team size, Starter at $2 and Growth at $3 per employee per month, from a single seat up, with no minimum or maximum. Add or remove people any time and your bill follows along.

Question 13

What's the difference between office hours and daily working hours?

Accepted Answer

Office hours are your expected schedule, a start and end time such as 09:00 to 18:00. They drive lateness and what employees see on their My Day view. Daily working hours are the payable figure every calculation uses: overtime, monthly required hours, payroll, and reports. Keeping them separate means an unpaid lunch or a longer office window never distorts pay. You set both in Settings, Work schedule.

Question 14

Does a grace period reduce anyone's working hours?

Accepted Answer

No. The grace period only affects late-arrival notifications. It never changes attendance duration, overtime, payroll, or monthly required hours. Turning it on simply gives people a short window, 5 to 60 minutes after the start time, before a late-arrival notice is sent.

Question 15

Can daily working hours be different from office hours?

Accepted Answer

Yes. By default daily working hours track the office span automatically (a 09:00 to 18:00 office becomes 9 hours), but you can set them manually, for example 8 hours for a 09:00 to 18:00 office with a one-hour unpaid lunch. A manual value is never overwritten when you change office hours, until you choose Reset to Auto.

Question 16

How are monthly required hours calculated?

Accepted Answer

Automatically: daily working hours multiplied by the number of working days in the month. You can also pin a manual monthly override if a fixed target suits your team better. Either way the value feeds overtime and the monthly summaries.

Question 17

Why didn't I receive a late-arrival notification?

Accepted Answer

Late-arrival notices only send when all of these are true: the grace period is enabled, Slack is connected and selected, it's a configured working day, and the day isn't a public holiday. The clock-in also has to be after the start time plus the grace window, evaluated in your workspace timezone. Each employee triggers at most one notice per working day, so repeat clock-ins never send a second one.

Question 18

How does timezone scheduling work?

Accepted Answer

Every scheduled job, the daily Leave & WFH report, weekly digests, monthly reports, salary slips, birthday greetings, and late-arrival checks, runs in your workspace timezone set in Settings. Daylight saving is handled automatically, so 19:00 always means 19:00 where your team is, whatever the server's clock says.

HR that lives where
your team already works.

Dashboard

Everything you need to run people ops.

Time & attendance

Time tracking & attendance

Break tracking

Overtime detection

Office hours & late alerts

Idle detection

Payroll & leave

Payroll & salary slips

Leave management

Attendance adjustments

Shift management

Team & insights

Team lead approvals

Slack-native workflow

Reports & scheduled digests

Activity log

Work where your team already works

From signup to payroll in four steps.

Create your workspace

Invite your team

Track work as it happens

Approve, report, pay

Simple pricing that scales with you.

Free

Starter

Growth

Scale

Questions, answered.

Ready to give your team an HR system they'll actually use?

HR that lives where your team already works.