Support
We typically reply within one business day.
Need a hand with Hello Rimo? We're here to help. Email us any time at support@hellorimo.com, and browse the resources below for quick answers.
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Email us
The fastest way to reach us is email: support@hellorimo.com. Tell us your workspace name and what you need, and we'll get back to you — usually within one business day.
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Step-by-step guide
Most questions are answered in our guide at https://hellorimo.com/guide.html, covering setup, clock-in and clock-out, breaks, leave, payroll and integrations.
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Slack
To connect Hello Rimo to Slack, open Settings then Integrations in your workspace. For help connecting your workspace, email support@hellorimo.com.
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Billing & account
For billing, plan changes, or account questions, email support@hellorimo.com and include your workspace name so we can find your account quickly.
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Report a problem
Found a bug, or have a security concern? Email support@hellorimo.com with the steps to reproduce. We take security reports seriously and respond promptly.